Vineyard Vines Phone Numbers and Emails

Toll-Free Number:

  • (800) 892-4982
Send Message

Customer Service:

  • (203) 391-9398
    International

Headquarters:

  • (877) 743-7426

Vineyard Vines Emails:

Customer Service
Media
Press Inquiries
Is this your business?
PissedConsumer Club

Contact Information

Vineyard Vines Website:

Vineyard Vines Help Center:

Corporate Office Address:

Vineyard Vines
181 Harbor Drive
Stamford, Connecticut 06901
United States

Other Info (opening hours):

Customer Service
Mon - Fri: 9am - 6pm ET

More contact details

Vineyard Vines Customer Service Reviews

2.2 / 5
Poor
Lori I Qed
Exchange
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Ordered wrong size but called in to customer service and they were very helpful and friendly. Already have a receive date for new item

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Luda Dui
Email gift card
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

Great idea for gifts at any time of the year.
Kids and adults!!!
Good customer service
Great choice of items

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How Good is Vineyard Vines's Customer Service?

Ronrico Epk
Ronrico Epk
Feels Satisfied | Nov 28, 2023

The person that helped me was excellent. This was the second time that my order was sent to the wrong address. The person who helped me with the first order made no effort to get my address corrected. It ended up that I had to ask for a credit because she made no effort to re-ship my package. On this order the person touched all bases and I was notified the next day that my order had been re-shipped. This person went the extra mile to satisfy the customer. Hats off to an excellent employee who knows how to do their job!!!

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Davontay Nri
Davontay Nri
Feels Disappointed | Jan 08, 2023

Like the clothes. Shipping was very late

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Summary of Vineyard Vines Customer Service Calls

191 TOTAL
CALLS
06:06 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Vineyard Vines?

Request for Information Question:

  • “Need help with accessing a coupon”
  • “How to Order”
  • “Need help with a return”

Shipping and Delivery Question:

  • “Where is my order”
  • “My order is going to the wrong address”
  • “Missing order”

Payments and Charges Question:

  • “Charged twice”
  • “There is a charge on my credit card bill. Did not purchase anything from vineyard vine”
  • “I was charged for an order and I have not received email with order number”

Return/ Replace Question:

  • “Info to return a purchase”
  • “Exchange”
  • “Return issue”

Cards Question:

  • “I saw amen christmas long sleeve t shirt i wand to buy but i dont ues paypal or Amazon is there other way to pay with credit card”
  • “Email gift card”
  • “Gift card issue”

Product/ Service Question:

  • “Damaged shirt”
  • “Needing product to purchase”
  • “Poor quality product”

Staff Question:

  • “No answer at customer service”
  • “Customer service keeps you on hold forever and never answers”

Account Question:

  • “Hold on account”
  • “Please call my account is frozen”

Activation/ Cancellation Question:

  • “Need to clarify cancellation and reorder plus I need the size of the other being delivered”

Website/ Application Question:

  • “Discrepancy on website”

Refund Question:

  • “Refund”

Other Question:

  • “Whale of a sale 2024”
  • “Purchase”
  • “None of your business”

About

Summary

Vineyard Vines is a large online store of apparel. It was founded in July, 1998. Its headquarters is based in New York, United States. Vineyard Vines offers a wide collection of apparel under the following categories: New, Men, Women, Boys, and Girls. There are blazers, dresses, sweaters, shirts, tunics, and many. The company also offers a large stock of accessories including hats, belts, bags, socks, and scarves. Available payment options are Visa, MasterCard, and American Express. Vineyard Vines accepts returns with 60 calendar days of purchase for a full refund. The company ships their merchandise to all 50 states including the District of Columbia. It does not ship internationally.

Vineyard Vines reviews and complaints

Vineyard Vines is ranked 317 out of 4781 in Footwear and Clothing category

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